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Assistant Manager - RENTON AREA ~ Renton, WA. buy in US, Free Classifieds Ads

Company Name:
Bank of America
Description:
Assistant managers (AMs) assist and support the banking center manager (BCM) in leading associates to meet and exceed performance targets, ensuring the operational excellence of the center and creating an excellent customer experience. AMs are responsible for daily implementation of the BCM's directives, executing lobby leadership and observing the banking center team in action through the eyes of the customer. Additionally, AMs coach teams on the proper execution of key banking center processes while role modeling the desired behaviors. In the BCM's absence, AMs assume leadership responsibility for the banking center.
Your duties may include, but are not limited to the following:
Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks
Assist the manager with resource management, operational excellence, managing partnerships, associate development and proficiency, and building and retaining customer relationships
Assist with choreography of customer traffic including direct routing of preferred customers to specialists from either the lobby or self-service area to help drive overall "One Team" revenue growth
Ensure customers are connected to the best financial resources to help them achieve their financial goals
Maintain the highest level of customer service in all actions and interactions
Leverage available resources and technologies (tablets, bank by appointment, etc.) to optimize the customer experience and serve our customers with operational excellence and accuracy
Handle customer escalations; ensure enterprise complaint tracking is executed
Coach associates to be efficient and in compliance with established policies and procedures in customer service, operational procedures, transaction accuracy and customer engagement
Assist associates in handling more complex transactions and resolving issues that require an in-depth understanding of regulatory compliance and policy and procedural knowledge
Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues
Ensure associate and customer safety
Qualifications:
Required Skills:
Proven results exceeding goals in a customer-centric, results-driven environment
Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
Strong financial and business acumen including experience interpreting reports to drive performance
Proven record of balancing risk and making sound decisions while achieving business goals
Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
Proficiency in computer skills and professional programs (for example, Microsoft Office)
Availability to work weekends and/or extended hours as required to run the business
Desired Skills/Assets :
Undergraduate Degree
Bilingual (fluent verbal and written)
Job: RM-Retail Management
Primary Location: US-WA-Renton
Site Name: WA3-158-01-01
Street Address: 300 Burnett Ave S
City: Renton
Zip: 98055
Organization: 603899-RETAIL BANKING
Travel: No
Job Posting Date: Jan 15, 2015
Unposting Date: Ongoing
Full/Part-time: Fulltime
Hours Per Week: 40.00
Shift: 1st Shift
Req ID: 1500002265
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